Patient Services

Global Pharma Patient Services Team Manages 20,000+ Patients with Insights from WhizAI

This patient services team now has visibility into the entire patient journey, identify risks, and increase productivity by a factor of five

Overview:

Our client, a top global pharmaceutical company, has patient services serving 20,000+ patients for 50 products across 10 therapeutic areas. Since the volume of patients is high, our client built an extensive portal with the goal of a seamless experience of patient engagement. Yet, 25% of patients discontinued within 90 days, and 20% of patients never started therapy.

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